Safeguarding & Grievance Mechanism
A safe, confidential way to raise concerns about the wellbeing of children, the conduct of our people, or the integrity of our programs. Every report is taken seriously and handled with care.
Our commitment to you
Mobiloitte Foundation works directly with minors and vulnerable youth across underserved communities. We believe that everyone — learners, families, facilitators, partners, and staff — has the right to raise a concern and be heard without fear. This page explains what you can report, how to reach us, and what happens next.
If a child is in immediate danger, contact your local emergency services or child protection authority first, then notify us so we can support and act. For broader policy context, see our Safeguarding & Responsible AI page.
What you can report
If something doesn't feel right, tell us. You don't need proof — a genuine concern is enough to start the conversation.
Child safety & protection
Any concern about the safety, dignity, or wellbeing of a child or vulnerable young person at a program site.
Misconduct or abuse
Inappropriate behaviour, harassment, exploitation, or breaches of our staff and facilitator Code of Conduct.
Data & privacy breaches
Suspected misuse of learner data, exposure of personal information, or unsafe handling of AI tools.
Fraud or financial concerns
Misuse of funds, conflicts of interest, or any activity that undermines the integrity of our programs.
Partner & site compliance
Failure of a partner, host site, or vendor to follow safeguarding protocols and supervision guidance.
General grievances
Any other complaint, feedback, or concern about how we operate, communicate, or deliver our programs.
How to report a concern
Choose whichever channel feels most comfortable. All of them reach our designated Safeguarding Lead.
Confidential email
safeguarding@mobiloittefoundation.org
Monitored by our designated Safeguarding Lead.
Secure web form
Submit via our Contact page
Choose the “Safeguarding” intent so it routes correctly.
Phone
+91-9999525801
Mon–Fri, 9:00 AM – 6:00 PM (IST).
Post
D-115, Okhla Phase-1, New Delhi, India
Mark the envelope “Private & Confidential – Safeguarding”.
To help us act quickly, please include (where you can): what happened, who was involved, where and when it took place, and whether anyone is at immediate risk. Share any documents or messages that support your concern.
What happens after you report
A clear, fair, and time-bound process — so you always know where your concern stands.
Acknowledge
We confirm receipt of your report within 2 business days and assign a single point of contact to your case.
Assess & triage
The Safeguarding Lead reviews the concern, decides on urgency, and takes immediate protective action where a child may be at risk.
Investigate
We gather facts fairly and impartially, speaking only to those who need to be involved and keeping records secure.
Resolve & act
We decide on outcomes, corrective actions, or referrals to authorities, and document the rationale.
Close the loop
Where appropriate, we update the reporter on the outcome and any changes made to prevent recurrence.
Confidentiality & non-retaliation
How we protect you when you speak up.
- Reports are handled strictly on a need-to-know basis.
- Your identity is protected as far as the law allows.
- You can raise a concern anonymously.
- No one will be penalised for reporting a concern in good faith.
- Retaliation against a reporter is itself a serious breach of our Code of Conduct.
Our response timelines
What you can expect, and by when.
- Acknowledgement of your report within 2 business days.
- Immediate protective action for any child-safety concern.
- Regular updates from your assigned point of contact.
- Most grievances resolved within 30 days of being raised.
- Outcome communicated to the reporter where appropriate.
Partner & site requirements
Every partner, host site, and vendor working with us must uphold the same safeguarding standards. Before and during a deployment, partners are required to:
- Adopt and display our reporting channels at every program site.
- Ensure facilitators complete safeguarding induction and sign the Code of Conduct.
- Maintain appropriate adult-to-learner supervision ratios.
- Report any incident or concern to us without delay.
- Cooperate fully and promptly with any investigation.
Escalation & external authorities
Some concerns must go beyond an internal review. We will escalate and, where necessary, involve external authorities to keep people safe:
- Serious child-protection concerns are referred to the relevant authorities.
- Concerns involving leadership go to an independent Board Trustee.
- Unlawful activity may be reported to law enforcement.
- Data breaches are handled per our privacy-by-design protocols.
- We document every escalation decision and its rationale.
Grievance & Reporting FAQ
Can I report a concern anonymously?
Yes. You can raise a concern without giving your name. Please share as much detail as possible, as anonymous reports can be harder to investigate, but we treat every report seriously.
Will my report be kept confidential?
We handle every report on a strict need-to-know basis. Information is only shared with the small number of people required to assess and act on the concern, or where we are legally obliged to involve external authorities to protect someone from harm.
What happens if I report in good faith but I'm mistaken?
We operate a strict non-retaliation policy. Anyone who raises a genuine concern in good faith is protected, even if the concern turns out to be unfounded after investigation.
How quickly will I get a response?
We acknowledge reports within 2 business days. Urgent child-safety concerns are escalated immediately, and most grievances are resolved within 30 days, depending on complexity.
What if my concern involves a senior staff member?
If a concern involves the Safeguarding Lead or senior leadership, it is escalated directly to an independent member of the Board of Trustees to avoid any conflict of interest.
Have a concern? Don't wait.
Speaking up helps us protect the young people we serve and keep our programs safe and accountable. Reach out confidentially — we're here to listen.